Privacy Policy

When you contact us, we collect the details you give us: your name, phone number, email address, and the property address where you need help. If you request a quote or schedule service, we also collect information about the water damage, such as the cause and the areas affected.

Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device type, and the pages you view. We use this to keep our site running smoothly and to understand how people find us.

We use your information to respond to your request, schedule your service, and provide the restoration work you need. That means calling you back, sending a technician to your property, and following up to make sure everything is dry and working properly.

We also use your information to improve our services, send you updates about your project, and-if you opt in-share occasional tips or promotions. You can opt out of marketing messages at any time.

Our website uses cookies and similar technologies to remember your preferences and to see how visitors use our site. Cookies are small files stored on your device. They help us make the site faster and more useful for you.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well.

We use third-party analytics tools, like Google Analytics, to understand how people interact with our website. These tools collect information such as how long you stay on a page and which links you click. This data is aggregated and does not identify you personally.

We may also use third-party services for scheduling, customer reviews, or advertising. These providers have their own privacy policies, and we encourage you to review them.

We do not sell your personal information. We share it only with trusted partners who help us run our business-such as scheduling software, payment processors, and insurance companies when you file a claim. These partners are required to protect your information and use it only for the services they provide to us.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. We will never share your information for unrelated purposes without your consent.

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

If you would like us to delete your information, contact us and we will honor your request as required by law.

We take reasonable steps to protect your personal information from loss, theft, and unauthorized access. These steps include physical, electronic, and procedural safeguards. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Our team is trained to handle your information responsibly. If you ever suspect a security issue, please call us right away.

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. You may also have the right to opt out of certain sharing or marketing communications.

To exercise any of these rights, contact us using the details below. We will respond within the time required by applicable law. We will not discriminate against you for making a request.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. We encourage you to review this page periodically to stay informed.

If we make significant changes, we will notify you by email or through a notice on our website.